Frequently Asked Questions

How can I contact Maskah?
You can reach out to us at support@maskah.com. Our customer service team is ready to assist with any questions or concerns.

Do you ship worldwide?
Yes, we offer worldwide shipping on all orders!

Where do you ship from?
We ship directly from our partner facilities in [Country/Region], ensuring quality and prompt fulfillment.

Can I change or cancel my order?
Since we aim to process orders quickly, changes or cancellations must be requested within 12 hours of placing the order. After this period, changes or cancellations may not be possible, but you can return the item once received.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal for secure checkout.

When will my order be processed?
Orders are processed Monday to Friday, usually within 1-3 business days. Please allow extra time during holidays or sale events. Orders are shipped the day after processing is completed.

How long will it take to receive my order?
Shipping times vary and may take 2-4 weeks due to high demand. We will provide tracking information to help you monitor your order’s progress.

What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, please contact us for assistance. You may be eligible for a full refund if the order cannot be located.

Will I be charged customs or taxes?
Our prices do not include import duties or taxes, which may apply upon delivery depending on your country’s regulations. Any applicable fees will be your responsibility. We recommend contacting your local customs office for further details.

How do I return an item?
To return an item, please contact us at support@maskah.com. We’ll be happy to provide instructions for the return process.

What if the item(s) I received are defective, incorrect, or damaged?
If your order is incorrect, missing items, or defective, please reach out to us at support@maskah.com with your order number and photos of the issue so we can resolve it quickly.

When will I receive my refund?
Refunds are processed to your original form of payment. Credit and debit card refunds typically take 7-10 business days after we receive the returned item or cancellation request. If you don’t see the refund, please check with your bank or card provider, as it may take additional time to post.