Shipping Policy
Processing Time
- Orders are processed Monday to Friday. Please allow 1-3 business days for order processing. Processing times may vary during holiday seasons or promotional events.
Shipping Times
- Estimated shipping times vary based on the destination:
- North America: 5-10 business days
- Europe: 10-15 business days
- Other International Locations: 2-4 weeks
Shipping Rates
- We offer free standard shipping on orders over [insert threshold amount, e.g., $50].
- For orders under this amount, a flat shipping rate of $X will apply.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email to monitor your package’s progress.
Customs and Import Taxes
- Customers are responsible for any customs and import taxes that may apply. Maskah is not responsible for delays due to customs.
Shipping Delays
- While we strive to meet all estimated delivery times, please note that delays can occasionally occur due to factors outside our control (e.g., weather, customs, and carrier delays).
Lost or Stolen Packages
- If your package is marked as delivered but you haven’t received it, please contact us at support@maskah.com. We’ll do our best to help you locate your package.